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Nothing on Thames Water's live site, but it does mention this.


"Delayed response due to winter weather

The snowy and icy conditions are impacting on our ability to travel safely around our region.

This is causing delays in responding to emergencies such as sewer flooding and customers experiencing no water.

We?re sorry for the delay but it may take longer than normal to reach you.

Last updated: 20 January - 6.10pm"

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We had a burst main in Kelvington Road up by the covered reservoir day before yesterday. Woke up to extremely low pressure downstairs and no pressure upstairs - no hot water and no flush. Phoned it in just before 8am and they estimatated an 8hr fix. It took a few hours for them to arrive and it took til nearly 8pm to get the water back on but those guys were absolute heroes in my eyes, working wet in freezing conditions. If you've got guys working for hours to fix your water mains in these freezing temps and you got enough water stashed before it was turned off, make them a hot drink, they'll be very glad of it.
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