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Yes it does seem a bit OTT that Dulwich Library is STILL running such a limited service, given you can walk into any shop and pick things up and put them back on the shelves without the world ending. I don't know why they think books are higher risk than, say, a tin of beans?


That said, I've found the online ordering system has worked fine - the trick is to order several books at once as some of them take ages to come in, so that way you get a steady trickle of new titles. Though when I went in to drop off a returned book the other day, I did think it was a bit nuts that I had to sign in for Track & Trace - I had to spend longer filling in the form (using a shared pen, hmmm) than I did just returning the book itself, which took all of ten seconds. There were heaps of staff; God knows what they were all doing given there were no customers.

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