Jump to content

Recommended Posts

I've been re-furnishing my house so inevitably spending a lot of money and dealing with lots of different retailers with varying levels of customer service. Sometimes it feels like no matter how much money I spend, getting what I want is not as easy as it sould be. I despair of what passes for so called customer-service, I really do. Except for the marvellous www.sofa.com - in a league of their own.


I bought a sofa from www.sofa.com and it arrived yesterday. I wasn't completely happy with it. I wanted a bigger one - my mistake - I should have measured properly and ordered a bigger one. So I phoned them to see if anything could be done and they're picking it up (free of charge) and delivering a bigger one (free of charge). No drama.


When you phone them, you don't get put on hold or passed on to someone else or phoned back. Whoever picks up the call deals with the call - no hold music! They have a showroom at Chelsea which is a bit out of the way but when you get there they let you make yourself a cup of tea. Others could learn from them on the customer service front.


I've got a Stella BTW, which is lovely.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • https://southwarknews.co.uk/area/southwark/kieron-williams-to-stand-down-as-leader-of-southwark-council/
    • issue is that half truths, scare stories and conspiracies about particularly on social media, one of the reasons we got Brexit.  If people read articles with an enquiring mind that would be a different issue, rather than posting stuff because it meets their agenda.  People will remember the Torygraph article due to it's headline rather than the detail which is more balanced.  
    • Do check out changing at Lille if it's possible, as is much easier than changing stations in Paris.  I did London to Montpellier changing at Lille which was very straightforward but it was a little while ago.
    • We go to the South of France by train most summers.   It is pretty easy and you get to arrive right in the centre of the city.  TGVs are generally efficient, reliable and comfortable. Unfortunately the direct London to Marseille Eurostar train seems to have been a  victim of Brexit so you have to change in Paris - most South bound service go from  Gare de Lyon - about a 15 min RER rise from Gare du Nord. Allow plenty of time travelling back from Gare du Nord, it always was horrid but has reach new levels of chaos since Brexit. I would recommend, at least for the home leg, booking the entire journey through Eurostar. That way if your French train is delayed or cancelled and you miss your Eurostar connection back to London,  Eurostar will get you on to a different train home. As for destinations - there is a lot of the South of Fra.ce to choose from.  What are you looking for?     Also Ouigo trains can be a cheaper option than TGVs, but watch out you have to pay extra for things like luggage and seat reservations.  Also they sometimes stop at TGV stations outside the city centre.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...