Any one has used Timber Windows on forest hill road before?

[aecornr]

Hello everyone! I'm new to the area so don't know a lot of people here. Want to change some wooden sash windows in my house and this company's quote and warranty look quite good to me. However I can't find any reviews on the website about them. Has anyone used them before? Are they any good? Thanks!

[Sue]

I don't know the company you mention, but I can very very highly recommend SJB Sash windows, who recently replaced five windows at the front of my house.

https://sjbsashwindows.co.uk/sash-window-complete-replacement/

The product, customer service, price and warranty were all excellent.

They were originally recommended to me by somebody else on this forum.

If you would like to have a look at mine, PM me and I'll give you my address, but I would strongly recommend you get a quote from them.

I will definitely be using them for any other windows I need.

[aecornr]

I'm pretty sure SJB is doing my neighbour's windows. My neighbour are doing the renovations and haven't moved in yet. But SJB had done a horrible job there just looking from outside.I can see the damage to the render and brick and not repaired. So far, they still haven't finished all the job and had been gone for a while.(they first started 3-4weeks ago) Maybe it is just my neighbour being unlucky

[Sue]

aecornr Wrote:

-------------------------------------------------------

> I'm pretty sure SJB is doing my neighbour's

> windows. My neighbour are doing the renovations

> and haven't moved in yet. But SJB had done a

> horrible job there just looking from outside.I can

> see the damage to the render and brick and not

> repaired. So far, they still haven't finished all

> the job and had been gone for a while.(they first

> started 3-4weeks ago) Maybe it is just my

> neighbour being unlucky

Maybe first check that it is actually SJB, secondly if it is, find out exactly what they were contracted to do and who/what has caused the delays, and thirdly wait to comment on the standard of work until the job is finished?

SJB did an absolutely fantastic job on my windows, under very difficult circumstances, having to cope with delays and poor work by other tradespeople working on my house.

They went out of their way to be helpful and constructive. I have heard nothing but good about them from any of their clients, both on here and on other online reviews.

Maybe give them a ring and find out if it is actually them working on your neighbour's house? Or, of course, ask your neighbour :)

[KateFord]

Hey Sue - your mailbox is full...

[Sue]

KateFord Wrote:

-------------------------------------------------------

> Hey Sue - your mailbox is full...

Sorry I'll delete some stuff

[singalto]

They are doing my windows although I am not having sash ones. They are very competitive and efficient.

[aecornr]

I don't understand why my comment regarding the SJB sash windows was removed? They did a horrible job on my neighbor's windows and I'm not allowed to say here?

[KateFord]

Maybe substantiate it with pics or something. The thing is initially you were claiming you weren?t sure if it was SJB and also you?re not speaking from your own personal experience. Your neighbours may be happy with the work?

[ianr]

What road are your neighbours on?

[aecornr]

I said I'm pretty sure it is SJB!Because I saw their van parked outside the house on the day of installation! I didn't pay much attention until after several days I started considering to do my own windows. I then sent my husband to the house and asked the builders on site about the windows. They told my husband window company will come back as they haven't done the job yet. Then I started to notice the damage to the brick and render. I don't know if my neighbor is happy or not because I have never seen them!

[aecornr]

singalto Wrote:

-------------------------------------------------------

> They are doing my windows although I am not

> having sash ones. They are very competitive and

> efficient.

Thank you very much! Are you doing the wooden or the upvc?

[Sue]

aecornr Wrote:

-------------------------------------------------------

> I don't understand why my comment regarding the

> SJB sash windows was removed? They did a horrible

> job on my neighbor's windows and I'm not allowed

> to say here

You said in your original post that you did not know if it was SJB or not.

You also did not respond to my query regarding exactly what SJB had been contracted to do, as the damage to the brick and render you refer to may have nothing to do with them.

You also said that the job had not been finished, so whoever was responsible for it, it was hardly fair to criticise it!

[aecornr]

I said I was pretty sure it was SJB in my original post which was deleted /reported by someone! You sent me a message to ask where roughly I lived so you can check with SJB which I don't feel comfortable about, so I didn't respond. I'm sure I can tell whether the damage is done by changing windows or not. The job is not finished yet, but what is holding them for weeks is even more concerning.

Anyway, I'm here to ask reviews about timber windows, not recommendations. You don't need to be so defensive. You might be the lucky one, and my neighbor is cerntainly not!

[KateFord]

I agree the thread should come back to asking about recommendations about Timber Windows in Forest Hill and think you should begin a new thread just on this.

And whilst requesting these, you shouldn't really make defamatory claims about another company (which originally you said you weren't even sure if it was them) when you are not even their client so may not know the full circumstances of the work being carried out (it could be the building work holding things up, or maybe additional brickwork/stonework is being worked on) and how satisfied your neighbour is. You are speaking on their behalf.

You haven't substantiated any of these harmful claims on this thread or by Private Message with pictures or your street details (by PM) so that SJB can at least give some context (if it is even them).

I had a really good experience of SJB and have pics and details to share if needed and 'am always happy to be messaged so people can visit to see their work.

[Sue]

aecornr Wrote:

-------------------------------------------------------

> I said I was pretty sure it was SJB in my original

> post which was deleted /reported by someone! You

> sent me a message to ask where roughly I lived so

> you can check with SJB which I don't feel

> comfortable about, so I didn't respond.

I haven't sent you any message.

You are mixing me up with somebody else.

ETA: But I don't see the problem in responding to a query about "roughly" where you live. Nobody was asking for your/your neighbour's exact address!

[Sue]

aecornr Wrote:

-------------------------------------------------------

I'm sure I

> can tell whether the damage is done by changing

> windows or not.

How can you tell that? Obviously there is always additional work to do when a window is taken out and another one put in.

The job is not finished yet, but

> what is holding them for weeks is even more

> concerning.

So why don't you ask your neighbour what the hold up is?

When SJB did my windows, they were held up for weeks by delays with a stone mason and then builders.

You are making assumptions that the delays with your neighbour's windows are SJB's fault (and also assuming that SJB are actually doing the windows) and then posting them on here as if they were fact.

I really can't understand why you don't find out the complete situation from your neighbour before posting defamatory things on a public forum.

If indeed your neighbour is using SJB and thinks that they are doing a terrible job and holding things up for weeks, then by all means post that on here.

If not, then I suggest you get the facts first before damaging a firm's reputation, which if you google you will find is very high.

In 113 reviews on Checkatrade they are given almost a perfect score in every respect.

https://www.checkatrade.com/SJBSashWindowsSpecialist/Reviews.aspx

[Siduhe]

aecornr Wrote:

-------------------------------------------------------

> I don't understand why my comment regarding the

> SJB sash windows was removed? They did a horrible

> job on my neighbor's windows and I'm not allowed

> to say here?

Part of the issue may be that a first post raising positive views of a local business (even in the form of a question or request for confirmation) followed by a second post which is derogatory of a local business (in the same line of work) can be a pretty standard piece of astroturfing.

It happens from time to time on here. I think the thread on the Cherry Tree has long disappeared, but if you ever see anyone use the phrase "crushed and devalued" on here, it's from that thread, which then became forum legend. So, the admins are pretty sensitive to it.

I have to say when I read your two posts for the first time, I just assumed you were connected to Timber Windows, because I've seen that sort of approach so many times before. Appreciate that well may not be the case for you, but that may be where the sensitivity comes from.

[aecornr]

1.I wish I could see my neighbor and ask them, but they are never on site.

2.I don't want to tell where roughly I live or post photos, because it will become too obvious to the company where I live. I don't want to be involved into any troubles.

3.If I am related to timber windows, I won't ask for reviews. I could just post fake recommendations which I didn't!

4.I didn't bring up anything about SBJ myself. But after my first post, I received a long private message and a post both recommending this company. Then I said they didn't do my neighbor windows well, so I won't consider them. Not long after that, before I had chance to respond (at least allow me a day, right?),my second post was deleted/reported!

5.They didn't change my windows, true. But it has been weeks, brick and render damage still there, scaffolding still there, job unfinished. If that happened to me, I just can't be happy!

6.I really doubt some here are related to SJB.

[Sue]

You said you wanted to change windows in your house. I assumed therefore you would be interested in checking out companies other than the one of which you said their quote and warranty looked "quite" (not "very") good.

Why don't you google this company you are asking about in your first post on this forum if you can't find reviews on here? I just did, and it took me about two minutes to find reviews.

Both KateFord and myself have had good experiences with SJB.

Kate was the person on the forum who recommended them to me in the first place. You can click on my name and scroll back through my posts and you will see that I had a thread asking for recommendations.

My windows were finished a month or so back. I have already offered to show them to you. Why you should think I have any connection with SJB other than the fact they did a very good job on installing my windows, I have no idea.

You don't need scaffolding to replace windows. You do it from inside, at least that was the case on my house, for both the bottom bay windows and the top bedroom windows. I doubt very much that the scaffolding which you say is "still there" has anything to do with a window company, particularly if there is other building work being done on your neighbour's house.

Why do you assume that the "brick and render damage" has to be down to SJB to make good? In any case, you still don't know that SJB did these windows, yet still you keep on about them!! If you can't ask your neighbour, why don't you ask the builders?

Why would you get "involved into any troubles" if you give a rough idea of where you live?

I cannot understand why you are so extraordinarily anti two people who have given you recommendations in good faith and trying to be helpful, and so anti a window company based on what appears to be extremely flimsy evidence.

[aecornr]

1. My windows need to be replaced from outside instead of inside. It is not an old property.

2. The damage is just right around he window cill, and how come it is caused by any other work??

3. And it is SJB! I saw their van parked outside the house and their installers wearing their uniform standing on the scaffoldings!

4. I said you might have a good experience, but it doesn't mean other people can't have bad experience.

5. Can you please give me the link about reviews of timber windows. I tried googling, but it is all about timber windows not about the company.

[Sue]

aecornr Wrote:

-------------------------------------------------------

> 1. My windows need to be replaced from outside

> instead of inside. It is not an old property.

> 2. The damage is just right around he window cill,

> and how come it is caused by any other work??

> 3. And it is SJB! I saw their van parked outside

> the house and their installers wearing their

> uniform standing on the scaffoldings!

> 4. I said you might have a good experience, but it

> doesn't mean other people can't have bad

> experience.

> 5. Can you please give me the link about reviews

> of timber windows. I tried googling, but it is all

> about timber windows not about the company.

I really don't know why I should help you after you have been so rude, and I can't understand how I can find these links when you can't, but here you are:

http://www.elwyns.com/showrooms/dulwich

And a quick click from there gives you

https://www.checkatrade.com/elwynswindows/

I think it is appalling that you continue to criticise SJB on a public forum without bothering to find out the facts, and refusing to give your approximate location so that SJB can give their side of the story - which from what I know of them, I imagine is far from your assumptions.

I find it a strange coincidence that of all the window companies around this area - and there are many - as soon as SJB is mentioned, they are "doing a bad job" on your neighbour's house, the location of which you refuse to divulge.

But hey, coincidences happen.

[BM13]

Hi Aecornr,

From your first post I had an impression that you've already had a quote from Timber Windows. If my understanding is correct, what's the name of the company who provided this quote to you? If it's Elwyns, this is what the name of Timber Windows company was and may be still is, which we used about 6-7 years ago and our experience with them was good. They installed both timber (casement) and upvc windows for us. At the time they had no showroom in Dulwich, only in Carshalton and Woldingham, we visited both at the time. I also recall we visited a Timber Windows showroom in Wimbledon, although I'm not sure that was Elwyns, although the timber windows they had on display were very very similar look and quality to the ones we saw in Carshalton and Woldingham. Good luck.

[aecornr]

BM13 Wrote:

-------------------------------------------------------

> Hi Aecornr,

> From your first post I had an impression that

> you've already had a quote from Timber Windows. If

> my understanding is correct, what's the name of

> the company who provided this quote to you? If

> it's Elwyns, this is what the name of Timber

> Windows company was and may be still is, which we

> used about 6-7 years ago and our experience with

> them was good. They installed both timber

> (casement) and upvc windows for us. At the time

> they had no showroom in Dulwich, only in

> Carshalton and Woldingham, we visited both at the

> time. I also recall we visited a Timber Windows

> showroom in Wimbledon, although I'm not sure that

> was Elwyns, although the timber windows they had

> on display were very very similar look and quality

> to the ones we saw in Carshalton and Woldingham.

> Good luck.

Thank you very much BM13. The sales in Timber windows told me Elwyns is their manufacturer and they are the local installers. Is the dulwich branch newly open? No wonder I can't find any google reviews about them. To be honest, I have been to a few different showroom in dulwich and they all look fantastic. I guess the quality of installation and the quality of the wood would be the key to success. I have 34 windows to change and if I go to the wrong one, it could be a huge mistake to make!

[BM13]

Hi Aecornr,

I know exactly what you mean, a lot of money and your peace of mind are at stake. I don't know exactly how long time ago they've opened this Dulwich branch, but it must have been after 2013. As our experience with Elwyns were a while ago, I have no idea how they would perform now. But Sue kindly found a link for you on check_a_trader.

If I was you:

- I would ask as many questions as possible (for example, if Elwyns is manufacturer, who are these local installers? who guarantees what? where is their fabrication/production is based etc.). I would check this company on the companies house website. http://wck2.companieshouse.gov.uk//wcframe?name=accessCompanyInfo

- I would not ignore others advice and I will get SJB people over for a quote, I will ask them the same questions as I would ask Timber Windows. Even if you decide not to go with them at the end, it's always better to have more quotes than just one.

-I would probably ask companies who quoted for the job if I can contact some of their resent customers for a reference and, if yes, I will call these people ask to see the finished product from outside (I can understand people will not want some strangers to go inside).

You?ve been given a link to Elwyns website already by Sue. So I've googled Timber Windows in Wimbledon and they are also saying that they have showroom in Dulwich, so not sure who is who.

https://www.timberwindows.com/showroom/london-dulwich/