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(For future reference and for the benefit of your English GCSE it's 'their' duty not 'there' duty, Junad1997). I complained to TFL when I noticed that, after the free Oyster card was given to them, school children were getting on buses for 2 or 3 stops instead of walking that short distance. My point to TFL was that it is doing nothing for the children's fitness and would probably increase the number of obese children.
I used to take the 63 home to peckham rye from my work as a guardian sub-editor (honestly). one night the driver was loudly rue to a young woman with a nice little dog. several of us told him off and he then drove like a loony all the way home. his face was a picture of incipient disaster. I complained to the bus company and they replied saying no one of his description was working that night. I kicked up hell and tney finally caved in and said the driver had been sent for counselling and "self-awareness asnalysis".

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