Jump to content

Recommended Posts

Hello


We've had a rubbish Virgin service (tv & Internet) for months - the engineer has shown us that when a new person joins (East Dulwich Grove) they have been dividing the one cable, rather than inserting a new cable for each residence. Sometimes they just unplug us and plug in our neighbour. They unplugged us again yesterday 17 Jan as apparently they fixed someone else's on that day!


Is anyone else suffering poor Virgin services or had the same thing? I am asking for a refund or plan to sue them.


?50 a month from each flat and 1 cable!


Argh!


G

I always, always complain by going through to sales. Ignore 'phone menu options that put you through to technical support or other complaint based stuff.


It really does not matter who your service provider is, most of them run call centres from India and other far flung places- these deal with technical issues and customer support and you will end up going round and round in 'phone menus, get cut off and even talk to soemone whose english skills are not up to the job. On the other hand, if you want to join the service you'll always get through first time, to bright, chirpy sales teams, based in the UK.


My top tip, always take your complaint to the sales team and demand to speak to a customer service person in the UK. It always works for me.


ISP's grrrr.

Better is a relative term - we had huge trouble with BT and gave up with them. We have had better service with Vigin.


In my experience - so much depends on who answers the phone at the call centre. If it is someone who knows what they are talking about I think you get to an answer so much quicker.

Have to agree with 'first mate.' Best thing is to call and get the option 'thinking of leaving Virgin Media.' If you end up with an overseas call centre before this then ask to be passed back to the UK. It tends to be the case that when you tell them you are going to leave that they'll pass you through to UK staff anyhow.


Equally, send an email and a written letter. Funnily enough, written correspondence always get an answer. If they split the cable then they are in breach of contract as you are not getting an exclusive service.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Money has to be raised in order to slow the almost terminal decline of public services bought on through years of neglect under the last government. There is no way to raise taxes that does not have some negative impacts / trade offs. But if we want public services and infrastructure that work then raise taxes we must.  Personally I'm glad that she is has gone some way to narrowing the inheritance loop hole which was being used by rich individuals (who are not farmers) to avoid tax. She's slightly rebalanced the burden away from the young, putting it more on wealthier pensioners (who let's face it, have been disproportionately protected for many, many years). And the NICs increase, whilst undoubtedly inflationary, won't be directly passed on (some will, some will likely be absorbed by companies); it's better than raising it on employees, which would have done more to depress growth. Overall, I think she's sailed a prudent course through very choppy waters. The electorate needs to get serious... you can't have European style services and US levels of tax. Borrowing for tax cuts, Truss style, it is is not. Of course the elephant in the room (growing ever larger now Trump is in office and threatening tariffs) is our relationship with the EU. If we want better growth, we need a closer relationship with our nearest and largest trading block. We will at some point have to review tax on transport more radically (as we see greater up take of electric vehicles). The most economically rational system would be one of dynamic road pricing. But politically, very difficult to do
    • Labour was right not to increase fuel duty - it's not just motorists it affects, but goods transport. Fuel goes up, inflation goes up. Inflation will go up now anyway, and growth will stagnate, because businesses will pass the employee NIC hikes onto customers.  I think farms should be exempt from the 20% IHT. I don't know any rich famers, only ones who work their fingers to the bone. But it's in their blood and taking that, often multi-generation, legacy out of the family is heart-breaking. Many work to such low yields, and yet they'll often still bring a lamb to the vet, even if the fees are more than the lamb's life (or death) is worth. Food security should be made a top priority in this country. And, even tho the tax is only for farms over £1m, that's probably not much when you add it all up. I think every incentive should be given to young people who want to take up the mantle. 
    • This link mau already have been posted but if not olease aign & share this petition - https://www.change.org/p/stop-the-closure-of-east-dulwich-post-office
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...