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Another good GP leaving Melbourne Grove Practice?

Rach

By Rach
in General ED Issues / Gossip

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Gidget

Gidget

Posted
Posted

A good place to leave feedback on any medical practice is http://www.nhs.uk/ - NHS choices.


It's a site that the practices/surgeries look at. They are also supposed to respond to any comments left. It's also the site that potential employees will also look at when deciding whether or not to accept a job there.

Gidget

Gidget

Posted
Posted

Cassius Wrote:

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> No more phone consultations thank goodness and I

> had an appointment with a very nice new doctor.

> Bring back Dr Ives I say..................


There isn't a new doctor. Who did you see?

Gidget

Gidget

Posted
Posted

prickle Wrote:

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> So why won't they get permanent GP's?


See my posting above about NHS Choices. If you were a doctor would you fancy working there after reading the patient feedback?

Gidget

Gidget

Posted
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prickle Wrote:

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> Have left a comment with NHS Choices. The other

> comments are a shocking indictment to the

> inadequacy of this surgery. Please can other

> discontented patients leave comments - we need to

> do something!


Prickle,


Can you also email the people I listed re Melbourne Grove?

Cassius

Cassius

Posted
Posted

Gidget Wrote:

-------------------------------------------------------

> Cassius Wrote:

> --------------------------------------------------

> -----

> > No more phone consultations thank goodness and

> I

> > had an appointment with a very nice new doctor.

>

> > Bring back Dr Ives I say..................

>

> There isn't a new doctor. Who did you see?



He was called Dr Arif (I think) - really nice - he told me he was permanent and that he would be there on a regular basis from 12th December. Would be a shame if I had misunderstood.

catma

catma

Posted
Posted

MGMP:

Poor customer relations today from the receptionist I had to deal with - I mean, how hard is it to actually make eye contact and smile at someone.

Then because of no appointments except "phone up and play doctor roulette" ones I agreed to a phone consultation. This was hurried and I was told that I couldn't ask all the things I wanted (all related to the same problem)and made to feel that effecively I was taking up too much time.

And the request from the hospital for them to follow up with a specific test? Not one murmur of since Sept.


Utterly hateful experience everytime. I've complained and complained but nothing ever changes.

Once Christmas is over I'm off somewhere where they give a damn. even a little damn would be better than no damn at all.

Gidget

Gidget

Posted
Posted

catma Wrote:

-------------------------------------------------------

> MGMP:

> Poor customer relations today from the

> receptionist I had to deal with - I mean, how hard

> is it to actually make eye contact and smile at

> someone.

> Then because of no appointments except "phone up

> and play doctor roulette" ones I agreed to a phone

> consultation. This was hurried and I was told that

> I couldn't ask all the things I wanted (all

> related to the same problem)and made to feel that

> effecively I was taking up too much time.

> And the request from the hospital for them to

> follow up with a specific test? Not one murmur of

> since Sept.

>

> Utterly hateful experience everytime. I've

> complained and complained but nothing ever

> changes.

> Once Christmas is over I'm off somewhere where

> they give a damn. even a little damn would be

> better than no damn at all.


Catma,


Please also send complaint to email addresses above. I saw that you said you left a comment. Well done.

Gidget

Gidget

Posted
Posted

Cassius Wrote:

-------------------------------------------------------

> Gidget Wrote:

> --------------------------------------------------

> -----

> > Cassius Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > No more phone consultations thank goodness

> and

> > I

> > > had an appointment with a very nice new

> doctor.

> >

> > > Bring back Dr Ives I say..................

> >

> > There isn't a new doctor. Who did you see?

>

>

> He was called Dr Arif (I think) - really nice - he

> told me he was permanent and that he would be

> there on a regular basis from 12th December.

> Would be a shame if I had misunderstood.


You can find out when and if he is there by calling the surgery and asking to make an appointment. Also write to email addresses to ask what their plans are for permanent GPs.

catma

catma

Posted
Posted
You can find out when and if he is there by calling the surgery and asking to make an appointment. Also write to email addresses to ask what their plans are for permanent GPs.


Just don't ask for a practice leaflet listing their services because apparently "we haven't got one". When I said I wanted it to know who the GPs were I was told there were no GPs!!


Being able to get information about the practice is just a fundamental I would say. Going to another practice today to make arrangements. Actually going to MGMP now makes me anxious, as their responses have ben so rude and offhand recently that I feel angry before I even get there now. That's not health care!!!!!

Gidget

Gidget

Posted
Posted

catma Wrote:

-------------------------------------------------------

> You can find out when and if he is there by

> calling the surgery and asking to make an

> appointment. Also write to email addresses to ask

> what their plans are for permanent GPs.

>

> Just don't ask for a practice leaflet listing

> their services because apparently "we haven't got

> one". When I said I wanted it to know who the GPs

> were I was told there were no GPs!!

>

> Being able to get information about the practice

> is just a fundamental I would say. Going to

> another practice today to make arrangements.

> Actually going to MGMP now makes me anxious, as

> their responses have ben so rude and offhand

> recently that I feel angry before I even get there

> now. That's not health care!!!!!


It's therefore extremely odd that Cassius said he? was told by Dr. Arif that he was permanent. So now we have a ghost doctor there!

catma

catma

Posted
Posted

Gidget Wrote:

-------------------------------------------------------

> catma Wrote:

> --------------------------------------------------

> -----

> > You can find out when and if he is there by

> > calling the surgery and asking to make an

> > appointment. Also write to email addresses to

> ask

> > what their plans are for permanent GPs.

> >

> > Just don't ask for a practice leaflet listing

> > their services because apparently "we haven't

> got

> > one". When I said I wanted it to know who the

> GPs

> > were I was told there were no GPs!!

> >

> > Being able to get information about the

> practice

> > is just a fundamental I would say. Going to

> > another practice today to make arrangements.

> > Actually going to MGMP now makes me anxious, as

> > their responses have ben so rude and offhand

> > recently that I feel angry before I even get

> there

> > now. That's not health care!!!!!

>

> It's therefore extremely odd that Cassius said he?

> was told by Dr. Arif that he was permanent. So

> now we have a ghost doctor there!



Well to be honest I wouldn't put too much credence on the words of an uninterested receptionist, but the sense I got was no permanent GPs.Maybe the Dr in question is permanent but so was Dr Bhatia as far as I understood.

I've voted with my feet today and registered elsewhere - where the receptionist actually smiled at me and answered my questions. Oh and gave me a practice leaflet listing 5, yes 5! GPs.

Gidget

Gidget

Posted
Posted

peristalsis Wrote:

-------------------------------------------------------

> http://mgmp.co.uk/

> http://concordiahealth.co.uk/careers/General+Pract

> itioner+%28GP%29_East+Dulwich%2C+London+%28SE22+8Q

> N%29


It's obvious the MGMP website is completely out of date. False advertising. And as you can see the Concordia website was advertising for full and part time GPs almost a month ago, however the advert is still up.

Gidget

Gidget

Posted
Posted
I have just had a look on the NHS Choices website and it seems that 'the Melbourne Grove team' has deigned to reply to the first four complaints in a totally inadequate manner. They obviously ran out of steam after four obfuscating responses. I urge you to go and have a look.
catma

catma

Posted
Posted

maxxi Wrote:

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> I shall be following Catma and EHN in 2012.

> I will email the right people gidget. I am

> tempted by Dr Sharma at Dulwich Hospital, where

> did you end up catma ?


Registered with DMC Chadwick Road because it's close by.

Gidget

Gidget

Posted
Posted

Dr. Jiwany is there one day a week, if that. Is that what Melbourne Grove call permanent. Is it? I asked and was told he was there one day a week! Why would Dr. Khalek be considered a permanent member of staff if he is not there. How is that possible?


No reply was made to all the comments about the mostly terrible reception staff.

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