Fair enough. But I think that, if my four-year-old rammed into a pedestrian, I would see it as a teachable moment for my child, even if I thought the pedestrian had over-reacted. Unless that pedestrian was abusive (the OP comes across as rattled, but not irate), I would try to bear in mind that it was my fault not to be supervising my kid. I don't think I'd laugh or caveat my apology, I'd just suck it up.
It's been a few years since my kids were causing these kinds of problems, but I did get shouted at by someone recently, because of something our dog did. I thought he was over-reacting - and he was actually quite aggressive and unpleasant towards me - but I took it on the chin because fundamentally I was in the wrong.
OP has said a lot about that. They've been a bit less forthcoming in describing their own behaviour in how they "raised the issue"! Perhaps that might explain the laughing onlookers. Perhaps not.
I think RM put out weird messages like this when they don't have the resources to fulfil the service within the time frame their customer has paid for. I once had a message regarding a parcel non delivery that they were unable to deliver as my address was inaccessible as if there were severe blizzards or storms. They did however manage to deliver the regular mail that day.
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