Maybe, temper the complaint to say that it is a popular, well used service but understaffed by helpful people, often resulting in long queues of over an hour.
Make it less about how bad it is but how well.used and needed it is 😉
I think Lordship Lane is an exception and needs to be complained about. Next time you're out and about take a look at the queue - it is not unusual for it to go past the Dry Cleaners and sometimes even past the Japanese restaurant.
It needs urgent action. It is not acceptable to queue for an hour and 15 minutes to be served whilst the Post Office figures out its next business model.
The PO does not care about its customers or its staff (Mr Bates v The Post Office anyone). It does not like getting complaints. Complaints are untidy.
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