mrsw Posted January 2, 2018 Share Posted January 2, 2018 Am I being unreasonable? In order to take my kids swimming I have had to "join" for free. This involved filling out personal details for all five members of my family, including date of birth, email, emergency phone numbers. The website apparently does not work very well and I was initially unable to enter my phone number. Finally the website accepted my phone number but then timed out when I attempted to submit the form and I now have to start again. You cannot just turn up and pay and go swimming. I was told this is for health and safety and safeguarding but I suspect it's a more cynical harvesting of personal data. Shouldn't they be encouraging people to exercise? I'm exasperated and have wasted nearly an hour on their hard to navigate website three phone call and still haven't managed to register. Link to comment https://www.eastdulwichforum.co.uk/topic/178304-peckham-pulse-aibu/ Share on other sites More sharing options...
Saffron Posted January 2, 2018 Share Posted January 2, 2018 We usually swim at Glassmill or Wavelengths, never had this issue. Link to comment https://www.eastdulwichforum.co.uk/topic/178304-peckham-pulse-aibu/#findComment-1208127 Share on other sites More sharing options...
alice Posted January 2, 2018 Share Posted January 2, 2018 The above 2 aren?t free Link to comment https://www.eastdulwichforum.co.uk/topic/178304-peckham-pulse-aibu/#findComment-1208163 Share on other sites More sharing options...
Saffron Posted January 3, 2018 Share Posted January 3, 2018 alice Wrote:-------------------------------------------------------> The above 2 aren?t freeHow is that related to health & safety / data collection? Link to comment https://www.eastdulwichforum.co.uk/topic/178304-peckham-pulse-aibu/#findComment-1208284 Share on other sites More sharing options...
wonderwoman Posted January 4, 2018 Share Posted January 4, 2018 Active east Dulwich is the same, couldn't register all my children for free swim. Apparently since new website update none of staff can help customers register has to be done by customers themselves. During Xmas hols they wouldn't allow 2of my children to go to free swim despite 3 of us have registered also pool was practically empty. The website and app is useless. I have full membership and would expect more tbh. Also ongoing problems with women's changing rooms but that's another story! Link to comment https://www.eastdulwichforum.co.uk/topic/178304-peckham-pulse-aibu/#findComment-1208873 Share on other sites More sharing options...
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