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OP, how is your dog doing? I really hope they were able to recover from the awful experience. -
Oh dear. I waited for ages then used the power button. I had previously got a blue screen message saying the laptop had "run into a problem" and needed to restart. If memory serves, it was ok after it restarted, but then later wouldn't shut down. I did Google and apparently it is a common issue with Windows 10. I haven't had time to investigate yet. Wouldn't you usually get an onscreen message if the system was updating, telling you not to turn off your computer? It has just started ok, but I don't know what will happen now. -
Anyone looking for a cleaner, I can highly recommend Milena (+44 7845 949064) - she’s very reliable and has done a great job at our place. -
laptop not shutting down, could be because the operating system is updating
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