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What are our rights here? An item on the shelf has a price tag and next to it a discounted price if you have a club loyalty card or whatever, the expiry date for the offer is a few days in the future. Clearly you expect to be charged the discounted price because you have a loyalty card. You get to the staffed till, scan your card but the discount for the item in question has not been honoured and you've been charged full price. You tell the staff member but they go ignorant and insist the price is the full price without the discount. You go to point out the label on the shelf but they just ignore it. It was traditional to be charged the price shown on the shelf regardless and then up to the shop to correct it there and then, they don't do that now they just call you a liar. I made a complaint online and was told it was not a staff issue, staff are employed as robots nowadays and self-appointed security guards especially in the express stores. I was told next time to go detective and take photos of all the evidence so feedback can be sent to management. That's more work that what the discount is, what a joke. -
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By TinkerbellB · Posted
To me, it seems the survey asks questions about ease of understanding of the SPD rather than consulting the public on opinions on the content... What's the best way of objecting to this change in guidelines? Anyone who has been to any of the consultation events and can provide an update on this? -
There was also a shooting in Walworth. Sadly there are murders every day. Still not sure why this has been posted. I find out about local events on this website but don't usually use it as a news source. Edited to add, not wishing to offend of course, as the OP has made some good contributions,
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