Broadband service

[Fitzgeraldo]

I'm with Virgin but I'm thinking of switching. Virgin won't match 'Introductory offers' for existing customers. I'm thinking BT maybe. I live Ondine Road. Any advice on service, broadband speed, continuity, hassles with installation etc

[sophie_liz]

We are with SSE. https://www.sse.co.uk/phone-and-broadband/ , we switched to them after BT tried to put our monthly bill up to something ridiculous. We got a deal with them for their fastest broadband for ~?25 so my experience is based on that. We had BT previously and our SSE "installation" was us plugging in our new box (although we initially were told that we had to wait in for an engineer which turned out to be a lie, so that was annoying) so I think it's the same broadband just sold by someone else. The speed is a bit more variable than BT, but otherwise indistinguishable. They're not doing the deal we got anymore but definitely worth looking at them. We live by goose green.

[nxjen]

"...after BT tried to put our monthly bill up to something ridiculous"

When BT did this with me I phoned them up and asked if they could offer a discount. They offered a discount which I was happy with and they now always offer a discounted price when it's time for renewal. Less hassle to ask for a discount which, if offered, saves the hassle of changing supplier.

[Sean Of Dulwich]

bt infinty 2 love it good value to very very reliable no isses in 4 years

[Raised by Bears]

Do NOT go with Virgin. Worst customer service and massively choked service due to being over subscribed in the area.

[Dodo1]

hi

whoever you choose go via Topcashback.

[sela]

I also experience slow service with Virgin Media in pick time (evenings).