Different people will be involved within Thames Water. The people dealing with the leaks aren't the people encouraging less water usage.
How many people have reported it? By what channels? What response have they had?
When we had a leak in our road which meant we had no water, many people reported it, there was good communication with TW, they explained why they couldn't come out immediately (other urgent jobs elsewhere in the area) , kept in touch with us and fixed the leak within a reasonable timescale (hours).
But does Thames Water know about it?
They aren't psychic (I presume). If nobody reports it, I also presume they won't even know it's there, unless they have some kind of central monitoring system which tells them when there are leaks in the system.
Originally when the Community Notice Boards were installed, one key opened all within a certain area. As these got vandalised,, new locks were put on and keys changed.
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