No water yesterday/low water pressure this morning Underhill Rd

[indiepanda]

Hot water. Not been cold enough to put the central heating on.

[Applespider]

Mine seemed OK for a few days after it came back on but this week, it's felt very low again and my boiler is struggling. One floor up on Wood Vale (and Thames only guarantee the 1 bar to the ground floor apparently)

[wonderwoman]

Hi still problems with low to v.low water pressure from kitchen cold tap which affects washing machine as well. When I called Thames Water two weeks ago they said the local incidents were resolved and the problem is Southwark's responsibility to fix (don't hold your breath!. There was a joint inspection with Thames water and Southwark officer on 3rd Sept. I called for an update and they knew no more as to what is being done to repair the pumps which was reported the problem in our area. I have copied the last email I sent to Cllr Barber to see if he could find out more. But this problem has been going on for months and communication is poor to non existent from Thames Water and Southwark.

[Siduhe]

I am Melford/Underhill borders and also had to bleed radiators/top up pressure in tank after the recent water cut. It's been ok since then on all floors of the house.

[glass half empty mode]Knowing our luck, there is another leak/crack somewhere else in the nearby system which will give way and flood at the most inconvenient time (2am Saturday) leading to another set of works over a weekend.[/glass half empty mode]

[indiepanda]

My problem was fixed by topping up boiler. Somewhat ashamed after over fifteen years of home ownership I didn't know this was something one needed to do - must have had my boilers serviced often enough they didn't get low enough on water for this to be an issue before. Probably just a coincidence it happened same time as the local water leaks.

[bobbsy]

No water pressure again this morning on Underhill Road, forest hill end.

Anyone experiencing the same?

[Al&Em]

Yes. Went off about 25 mins ago on wood vale.

[IlonaM]

Low water pressure at bottom of Underhill. Hope it isn't going to take as long as last time to resolve.

[muffins78]

My neighbour spoke to them - I'd suggest you ring them if you haven't as they've tried to tell him it's our buildings problem rather than Thameswater. I'm on hold to them now - at least I can see your posts to quote :)

[reclining-worm]

This info is more insightful than the woman I spoke to at Thames Water.

Was on hold for 40mins and told they didn't have any works going on nearby (SE22) and that it would be a problem internally with our building. Encourage everyone to report their issue.

[IlonaM]

On perpetual hold to Thames Water, but there is now a 'Reported Leak' at Lordship Lane posted on their live map. Also low pressure/no water in South London reported on Network Latest on their homepage:

' Message last updated: Saturday 15 October 2016 - 8.57AM.

Sorry to customers in south London who have no water or low water pressure this morning.

We?re investigating a large burst pipe in Leigham Court Road, SW16.

We?ll do all we can to get your water supply back to normal as soon as possible and will keep this webpage up to date with the latest information.'

[muffins78]

They cut me off after 50 minutes - and can't log issue by mail. It's really annoying.

[Busmum79]

Yes, very low pressure here on L Lane opposite Dulwich Library...

a trickle from the taps and showers not working. On hold to Thames Water

for half an hour before giving up. Not great with a baby, - toddler and guests staying!

Hope it will get sorted soon!

[IlonaM]

Latest update from Thames Water Network Latest:

'Message last updated: Saturday 15 October 2016 - 10.57AM.

We?re sorry to customers in South London who have no water or low water pressure this morning.

We?re working quickly to stop the flow of water from a burst water pipe on Norwood Road and once this is done we expect water supplies to return to normal.

If this work goes according to plan you should see an improvement in your water pressure around lunchtime today.

We will keep this webpage up to date with the latest information.'

[Applespider]

The weird thing about that message is that the map only shows the affected area as around Balham, west Dulwich and West Norwood. It has increased over last hour but still seems to suggest we should be OK. Anyone got through yet?

[IlonaM]

Network Latest from Thames Water website:

'Message last updated: Saturday 15 October 2016 - 13.11PM.

Water supplies in south London are beginning to return to normal and we expect pressure in our pipe network to continue to improve over the next few hours.

We?ve now stopped the flow of water from the burst pipe in Norwood Road and we?re planning how best to repair it with minimal disruption. The road will remain closed while we do this.

We?re sorry for any inconvenience this incident has caused and also if you?ve waited a long time to get through to us on the phone. We?re receiving a large number of calls and are doing our best to speak to everyone as quickly as we can.'

[Applespider]

Just back home and it does seem to be spluttering back into life... phew! Might still give it a few hours before I stick that load of laundry on though!

[IlonaM]

Latest message from Thames Water Network Latest:

'Message last updated: Saturday 15 October 2016 - 15.58PM.

If you?ve been affected by the burst water main in Norwood Road today your water supply should now be back to normal. Some customers in the SW2 area may still be without water however and we hope to restore your supply within the next two hours.

We?re now planning how best to repair the pipe with minimal disruption and fencing off the area we?ll be working in. Norwood Road is likely to remain closed into next week.

We?re sorry for any inconvenience this incident has caused.'

[AJ_EDF]

Just a very brief rant and follow up about Thames Water. As I understand it we're all entitled to compensation for unplanned interruptions to our water supply and/or repeated instances of low pressure. Thames Water are supposed to pay this compensation automatically as a credit to your account (which is peanuts - something like ?30).

We're on Upland Rd (Lordship Lane end) and like most of our neighbours suffered a complete outage on 29/30 August (further repeated on Saturday last week and earlier this morning).

Of course, the compensation payment doesn't happen automatically, but filled with rage after the outage on 29/30 August I dutifully filled in the online compensation form and have hounded Thames Water ever since for a response (admittedly there are better uses of time, but it's become a point of principle).

Whilst denying that the outage on 29/30 August was anything other than low pressure which apparently lasted for less than the 12 hours threshold (news to me), they have agreed to make an ex gratia payment of ?50 for the inconvinience. Hardly worth the effort, but I'll be putting my windfall towards a stockpile of volvic for the (inevitable) next time. Just incredible, frustrating behaviour from Thames Water.

[Siduhe]

AJ_EDF

Thanks for this - funnily enough I recently wrote to TW asking them to confirm that the ?30 would be automatically credited to my account and am waiting for their answer. Good to know what I've got to look forward to by way of response.

On what basis did TW say they wouldn't be paying the required amount? It was absolutely over 12 hours interruption to service.

If your water supply is cut off, for example when a water main bursts, we will turn it back on within 12 hours of knowing about the problem. If a larger 'strategic' water main bursts, we guarantee to fix it within 48 hours.

We can?t give any warning of unplanned interruptions but we will tell you when your water supply will be turned back on as soon as we can.

If we do not give you 48 hours notice of when we plan to turn off your water supply, or we fail to turn your water supply back on within the time promised, we will automatically pay our domestic customers ?30 and our business customers ?50. For each extra 24-hour period that you have no water, we will pay an additional ?10 to domestic customers and ?25 to business customers.

[wonderwoman]

Good to know, what about those who pay directly to their landlord, Southwark, should they claim from Southwark?

[Lowlander]

AJ_EDF Wrote:

-------------------------------------------------------

> Just a very brief rant and follow up about Thames

> Water. As I understand it we're all entitled to

> compensation for unplanned interruptions to our

> water supply and/or repeated instances of low

> pressure. Thames Water are supposed to pay this

> compensation automatically as a credit to your

> account (which is peanuts - something like ?30).

>

> We're on Upland Rd (Lordship Lane end) and like

> most of our neighbours suffered a complete outage

> on 29/30 August (further repeated on Saturday last

> week and earlier this morning).

>

> Of course, the compensation payment doesn't happen

> automatically, but filled with rage after the

> outage on 29/30 August I dutifully filled in the

> online compensation form and have hounded Thames

> Water ever since for a response (admittedly there

> are better uses of time, but it's become a point

> of principle).

>

> Whilst denying that the outage on 29/30 August was

> anything other than low pressure which apparently

> lasted for less than the 12 hours threshold (news

> to me), they have agreed to make an ex gratia

> payment of ?50 for the inconvinience. Hardly

> worth the effort, but I'll be putting my windfall

> towards a stockpile of volvic for the (inevitable)

> next time. Just incredible, frustrating behaviour

> from Thames Water.

Good for you getting ?50! I live that way too and applied online for the ?30. Got it credited to my account a week later. Our water was off that day from around 0730 to 0300 the next day - definitely over 12 hours.

It should be automatic but apparently rarely is.

[Siduhe]

Just to add to my post above http://www.eastdulwichforum.co.uk/forum/read.php?5,1719628,1742424#msg-1742424 - I got my reply from Thames Water to say that ?30 was automatically credited to my account at the end of September. I've checked online and it shows as me having made an extra payment of ?30 rather than being a credit from TW, but it's definitely there.

Everyone else affected should have received the same - so it worth going online and checking or phoning them. No question or challenge to the payment being due (although it was described as a "goodwill payment" by TW in their email to me, which of course it isn't!).