Southwark Council Water Refund confusion

[ciare]

Hi, hoping someone can help.

I received a letter from Southwark council saying I would receive a cheque for ?88 and some pence due to the water charges refund, and this is the confusing part.

The end of June I saw a credit of ?92 on my rent statement , but as I was ?5 in arrears, it took it down to ?88 and some pence, but around two weeks I saw a debit of ?88 on my rent statement, which means I now have ?70 on my rent account this week, but I paid enough rent to make sure I wouldn't have to pay until next week.

I called someone from the rent team and he did try and explain but I really didn't understand.

I was just wondering if anyone could help, as I feel that the council haven't actually refunded me any money, as it seems that they credited my rent account then debited it weeks later.

Thank you

[Sally Eva]

Take the letter and your rent statement to the CAB and ask them to help you find out what it means. You have taken your weekly rent into account, haven't you?

[natnat]

hi there the way it works with Southwark council os it puts the money on to your rent account minus the arrears then debits the lesser amount back out of the rent account, basically the balance minus the amount will be sent out to you in a cheque. Its a really odd way to do it but southwark never do anything in a normal fashion................hope it helps

[Bic Basher]

Yes, I had the money credited to the rent account and then removed a couple of weeks later taken out of the account and sent as a cheque in the post.

[uncleglen]

And they are taking 1.5p per day administration fee from the gross refund amount

[Bic Basher]

uncleglen Wrote:

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> And they are taking 1.5p per day administration

> fee from the gross refund amount

They are. However they're paying interest.

[boosboss]

They just sent me a cheque. No messing with my rent account.