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Trains cancellations - latest


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Best advice I could give coming home is agree with your boss to start earlier and leave earlier and get the 17.11 train from LB. It's the only one not overcrowded and doesn't have that horrendous 13 min wait at S Bermondsey. Also is consistently on time. Apart from this eve when it was cancelled. In which case get train to FH and 185 or 176 back it is often much faster...
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titch juicy Wrote:

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> does anyone know if there's an easy way to claim

> from them:

>

> 1. In arrears; i've been very slow on the uptake?

> 2. With a season ticket on an oyster card?

>

> Thanks



Within 28 days. Claim from the Southern website and put in your Oystercard number (on the back of the card).

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New Girl Wrote:

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> I'm currently stood at East Dulwich waiting for

> the 1752 to London Bridge but it's delayed till

> 1806. However a train with passengers just went

> past without stopping. I just don't understand why

> it can't stop. Frustrating!


Probably a delayed train that's been diverted; if it stops at every additional station that takes an extra 3 minutes; so adding North Dulwich, East Dulwich, Peckham Rye, Queens's Road and South Bermondsey would add 15 minutes.


Sounds trivial but the turnarounds are so tight at London Bridge (~10 minutes) that would mean the next outgoing service being cancelled).

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Lowlander Wrote:

-------------------------------------------------------

> New Girl Wrote:

> --------------------------------------------------

> -----

> > I'm currently stood at East Dulwich waiting for

> > the 1752 to London Bridge but it's delayed till

> > 1806. However a train with passengers just went

> > past without stopping. I just don't understand

> why

> > it can't stop. Frustrating!

>

> Probably a delayed train that's been diverted; if

> it stops at every additional station that takes an

> extra 3 minutes; so adding North Dulwich, East

> Dulwich, Peckham Rye, Queens's Road and South

> Bermondsey would add 15 minutes.

>

> Sounds trivial but the turnarounds are so tight at

> London Bridge (~10 minutes) that would mean the

> next outgoing service being cancelled).


That makes complete sense. I mean it's annoying that we're in this position, but it's logical.

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A new low point today - waiting for a Sevenoaks train from Blackfriars - due in 1 minute - then changed status to "cancelled". But we could see it outside the station waiting to arrive. It pulled into the station, disgorged all passengers, shut doors and then left empty and out of service. The staff had no idea why (and took a lot of flak from everyone stranded there). Their best guess was that the driver wasn't able to continue with the route. No announcement as to the fact of the cancellation or why. It is an absolute joke.
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Anyone know if the 17:30 train from London bridge to East dulwich has been running everyday? I was under the assumption that it was removed under new timetable, i was just about to put in my claim against that time but it seems on recenttraintimes that it has been running! Not sure which evening train I can claim on now
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Siduhe Wrote:

-------------------------------------------------------

> A new low point today - waiting for a Sevenoaks

> train from Blackfriars - due in 1 minute - then

> changed status to "cancelled". But we could see it

> outside the station waiting to arrive. It pulled

> into the station, disgorged all passengers, shut

> doors and then left empty and out of service. The

> staff had no idea why (and took a lot of flak from

> everyone stranded there). Their best guess was

> that the driver wasn't able to continue with the

> route. No announcement as to the fact of the

> cancellation or why. It is an absolute joke.


What time was that? I was getting the 1734 one which was relatively empty, and had hardly anyone on the platform waiting for it...Did everyone end up getting another one?

Yesterday was a good train day: the 0810 from peckham to blackfriars was empty, air conditioned and I got a seat?!?!?! And the return was equally ok.

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This was Thursday night at 11pm. Seems they just can't get it right no matter what time of day. You just can't plan your day anymore if you're using trains.


ETA: pictures not too clear as its been downscaled a lot but they all say delayed. :(

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So looking at revised timetable there is no train in evening that you can claim against, as you aren't waiting for more than 30 mins. Can you claim if a train is cancelled even if there is one 20 mins later? For instance 18.30 is cancelled but there is one at 18.51
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Another timetable question....the journey planner for tomorrow says the 8.51 from ED is running - has that been the case for the last few weeks? There are also seems to be two 9.16 (not sure how that is possible with only one platform), a 9.19 and a 9.30.

Thanks

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The 30 minutes point is a bit of a con IMO. If your train is cancelled, your train is cancelled. The fact that an entirely different train might be leaving on time within 30 minutes should be neither here nor there - particularly given 9 out of 10 times the later trains are being delayed or cancelled too.


I had an argument about this with a Southern operative who in the end conceded that a train that is cancelled is by definition more than 30 minutes late, but have given up claiming dosh back these days.

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Yes it's a bit frustrating. I decided to claim as otherwise I felt as if they were getting away with it. Seems like you can't claim for the evening trains based on their 30 min rule. Not sure if I can be bothered doing it for just the morning trains
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srisky Wrote:

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> Another timetable question....the journey planner

> for tomorrow says the 8.51 from ED is running -

> has that been the case for the last few weeks?

> There are also seems to be two 9.16 (not sure how

> that is possible with only one platform), a 9.19

> and a 9.30.

> Thanks


Ooh I'd also be interested to hear about the 8.51 if that ran today? It took me 3 buses to get to work today as there was a 17 minute wait between no. 40 buses. Grrrr.

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P.O.U.S.theWonderCat Wrote:

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> The 30 minutes point is a bit of a con IMO. If

> your train is cancelled, your train is cancelled.

> The fact that an entirely different train might be

> leaving on time within 30 minutes should be

> neither here nor there - particularly given 9 out

> of 10 times the later trains are being delayed or

> cancelled too.

>


Unfortunately, the delay repay scheme does not exist to provide compensation for cancelled trains. It's there to compensate passengers who arrive at their destination severely late. That's why they won't pay out compensation if there is another train which can get you to your destination within 30 minutes of the scheduled arrival time. Of course, if that later train is delayed then you may well be eligible for compensation because of the earlier cancellation, but just because a particular train is cancelled there's no automatic entitlement to compensation.


Please don't give up claiming the money. It's the only thing which the TOCs care about.

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