I called into Grass Roots earlier in the week for a take away sandwich. I was the only customer and it still took the two staff (one started to make the sandwich and the other finished it off) over 10 mins to produce it. They got the order wrong and used diff bread to what I asked for (slices rather than baguette). Almost lost the will to live waiting for it and couldn't face complaining and waiting for a fresh order. It wasn't that nice either as they used some sort of long life pesto rather than fresh. They also tried to over-charge me and I had to point out the correct price. Apparently, the guy in the kitchen is related to the previous owners and hasn't learnt from their mistakes of dreadfully poor service. Also noticed the cold drinks fridge wasn't working / switched on.