Thanks for the update......I think my problem is that there are so few gates that if you do mistime or have a problem trying to judge the distance to actually hover your card then the sheer mass of people push you on and you can't just wait for it to reset!!! SMBJones Wrote: ------------------------------------------------------- > Hi Please see extract from my Ticket Office > Manager > > Hi Barry, I observed the working of the Oyster > transaction form 09:10 to 09;50. There were over > 29 transactions done and two failed. Those cards > were not reading properly. The code error 35 > comes on the card which means there is no credit. > But she could not top up at the machine because it > could not read the card. To prove it I used my > card and it read with a balance of ?1.35, The > manner in which the transactions are done are that > passengers are eager and they do not wait for > instructions as they do on the underground. The > system asks them to wait and then ask the customer > to touch the card again. There is a few seconds > between the request. The customers are impatient > and touch the pearls pad before the system request > and hence fails. > > In addition to this, It has also been suggested > that the computer inside the ticket machine is not > able to handle the power and this new oyster > programme. In view of this I am now on the case to > get this resolved as quickly as possible. I am > have sent emails to parties asking them to meet > with me at Peckham to resolve this once and for > all > > I can only apologise for the inconvenience this > has caused, however you have my word that this > issue is now a priority to ensure we can deliver > good customer service > > Barry > > > > > > > catma Wrote: > -------------------------------------------------- > ----- > > Hi - this was raised a little while ago but I > > would just like some clarification as it's been > > causing me a problem - the oyster readers at > > Peckham rye never work for my card.On them is a > > sign telling us to hover the card rather than > lay > > it on the machine, which was the advice from > the > > previous related query - so the question is why > do > > we have to use these readers differently and is > > this why i can never get out of Peckham Rye > > without causing a mass pileup but can get > through > > every other barrier in London!