k-w, I have long suspected it, but good on you for getting the evidence and confronting them with it! The service is so bad in ED that I now have everything sent to my work in the City, or get packages via courier as they seem to do better than the Royal Mail. I recently had 2 disputes open with eBay traders, both who assured me my items had been posted. I got compensation from PayPal, but lo and behold the items showed up a month or so later, postmarked with the date the eBay traders had advised me. Then there were the Big Chill tickets this year - we had to collect them at the site because they never arrived. Apparently this was the case for everyone in SE22!