I just wanted to add my thoughts to this thread, having gone to this Sainsburys for years - whilst it's certainly one downhill recently, and having a knack for always selling of the one thing I want (why is there always a dish on dish drying racks whenever I remember I need to buy one?) I have always found the staff to be some of the friendliest I've met in a supermarket, usually going the extra mile if you have questions. Same can be said for the Pharmacy staff, and the ones in Argos (even though they seem a bit bored sometimes).