We had a mouse in our house and called Roger out. He came the next day and spent time laying the traps and advising my husband, being very cautious about where they were placed because we have a one year old. The mouse wasn?t seen again. Roger came back twice more and confirmed there was no evidence of a mouse still around. But as there was no mouse in the traps, he wouldn?t take payment, despite us trying to insist we wanted to pay him for his time, he refused. Couldn?t recommend him enough. We would have happily paid for his time and reliability, plus the mouse went away so it must have been to do with Roger! Very happy customers and will call him immediately if mousey returns. X