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Hello, with the weather improving, I thought I would flag up the free access to leisure centres in southwark. 1. If you are experiencing poor mental and physical health and live in the borough, the GP exercise referral service allows up to three months of free use of leisure centers. There are three levels of support, and you can even refer yourself. read more for more info: Kickstart, Active Boost and Cardiactive - Everyone Health Southwark 2. If you don't have challenges with physical ands mental health, you can access the free swim and gym for a year. for more info: Free swim & gym eligibility requirements – Leisure Facilities in Southwark 3. Are you a blue badge holder? you can apply for the AD Permit, a virtual payment which allows disabled drivers to part on single and double yellow lines without the need of displaying a blue bae in the windscreen. there is also information for disabled residents to use the Low Traffic Neighborhood (LTNs) around the borough. Exemptions for Blue Badge holders | Southwark Council Want more information? use the councils website: www.southwark.gov.uk

Hello Womanofdulwich, I had a meter installed in the summer of last year. Currently my bills have fallen massively. Can you remember which month your water meter was installed? Also I received two appointments, one from a group of staff in orange who decide if the property is suitable for the water meter, and then a second appointment for the meter to be installed, did you have the same thing? Are you saying as well that you was cold called regarding the water meter, or are you saying someone from Thames water turned up, at your door unannoyed? Lastly (so sorry to through so much questions at you) how many bedrooms do you have and how many people live at the property?

I am really not finding your comments at all helpful. Could you just please stop comment you are upsetting me. I finally received a telephone appointment on 1st April. I am in pain. After a number of questions from the GP, I am told I need to be examined. Nearest appointment slot almost a week away. Attended the appoint. Told I need hospital tests. the day after the referral I visited the clinic and explained I was in pain and could i have an appointment. Was lucky as there was a cancellation. I attended, now I have to wait for the results to be sent back to the GP. Nothing showing on My Chart so I guess i will have to continue to wait. On Monday it will be a month since I last raised this problem.

yes, which properly explains why they responded to me on this occassion, as i included the CQC in my response. I have spoken to the Health Ombudsman, and they feel the regulator is more suited to the issues I have raise for more than a year now. welcome aboard. its great to have you on the thread. so sorry you are also experiencing issues. has this been addressed as yet?

Great, I don't really need to be told I cant express my experiences on a public forum then. Yet another delay in trying to get access to health care. I completed one of the TJ online forms which all patients are expected to complete on 14th March 2025. I'm in pain. Told my issue has been triage and will be offered a routine (up to five days) 25th March, receive another message on the TJ online service, this has now been completed. I am asked to complete a online form for feedback. I also receive a text message on the same day advising me I will receive a telephone call from "our team" on 1st April 2025 from 4:30pm. Have no idea if this is an appointment with a clinical staff member, or perhaps this is a telephone call to offer me an appointment for the future???? what ever it is, the level of service continues to be terrible in MY OPINON, and MY EXPERIENCE. What's amusing is you will receive a survey asking if I was able to choose the clinician of my choice. I have no idea who is calling!! I am receiving a number of scam calls at the moment as well. I guess this is my appointment slot of 1 - 5 days, which actually I have been offered an appointment which is actually two weeks and one day. All regulations and rules regarding arranging an appointment was followed. Should we be waiting over two weeks for a GP appointment????? This is the same service delivered last year. If I do receive a call on Monday from someone at the surgery, i will once again follow up with a email, copying in the CQC and head office.

The service diabolical, which is increased when your ill or have additional needs. I am really pleased for you, that as a new patient, your experiences are "poles apart". might be better to read back and you will see things have been put in writing to this organization. Emails are generally ignored by the practice, but notice a response does arrive when including the head office email address and thew CQC. In regards to a cozy meeting, nah. Tried that, very little is changed. I had to wait a week for a sickness certificate this month. My line manager did not believe I had contacted my GP practice. I had broken the sickness policy, by not presenting a sick certificate on my first day of sickness. Lots of apology, and a disgruntled line manager. Referring back to your comment, am I not allowed to express myself on a public forum?

Dear Tessa Jowell GP Surgery, I write as once again I have experienced poor levels of patient service with the GP practice. On the Monday 3rd March I completed two online forms on your online platform. One was regarding pain following a ankle operation and the second request, was for a sick note: My pain was addressed by a telephone call at the end of the week by a GP. I received a call from a clinical member of staff today regarding my sickness certificate. In the call, I was asked what can the surgery help me with? I informed the clinical staff member, I had no idea why the GP surgery was contacting me. The clinical staff member informed me, she was contacting me because of a sick note I requested for my employer on 3rd March 2025. I informed the staff member, today was 10th March, and I requested the sick note on 3rd March. I asked why I was being provided with a telephone appointment now? The member of staff informed me, this was due to clinical need. Its appalling, I have had to wait until the following week, for a clinical staff member to contact me, about a sick note for my employer. My employers policy, is similar to most, I am expected to present a sickness certificate to my employer to cover all absentness for sickness (except for the first 7 days of which I can self certificate). The delay in someone contacting me as led to me breaking my employers sick policy. This is totally unacceptable. This is not the first time I have been placed in this position, as it took several days for the previous sick note to be administered by a GP, which again my employer was not happy about. Infect, my employer reminded me, this was not the first or second occassion I had delayed submitting a sick certificate. I did ask the clinical staff member, why there was a delay in sending me the sick certificate, and I was advised, I needed to infrom my employer to refer me to their Occupational Health Service. I am not happy of the continued delayed services being provided by the surgery. You will see below, I have complained on a number of occasions, and you will see the surgery has a unwritten policy of not replying to complaints by email. The first entry in the email below dates February 2024, which mainly includes appointment slots, and non clinical issues. Despite assurances, things will improve in 2024, There is still issues with this surgery. In my last complaint on 3rd December 2024 there was no response from the surgery. Can you please explain why I have had to wait for someone to contact me today, despite a responsibility for employees to provide a sick certificate to their employer, straight after the previous sick certificate expires? There does not seem to be sufficient clinical staff to cater for the amount of patients registered at the surgery. This appeared to happen throughout 2024, and now in 2025. I must of been expecting a delay in administering a new sickness certificate as I completed one of your online forms as below, I was advised by a different Doctor, I could not request a new certificate, while a current certificate was in place. Based on my experiences, how can I ensure, if I need a medical certificate because i am unable to work, what should I should do differently? also, what is the surgery going to do to ensure I am not in a position like this again? Last week, my sickness could of been viewed as unauthorized as I had not complied with the sick staff policy once again. I have been nursing a painful ankle, following a operation. I should not endure additional stresses from the GP practice, on top of feeling very unwell. I was told during the call, a certificate would be provided until the end of the month, however, I have no idea how to access that certificate, and if the certificate would cover from todays date, or from the date requested. Despite assurances, of a better service from 2024, there still seems to be problems at the surgery, and I don't really see non clinical issues not being resolved. I am also still waiting for information regarding the next Patient participation Group meeting no information has been provided as yet, despite three online forms being completed, and assurances in summer 2024, this information would be presented to me. I have now asked for the Parliamentary & Health Ombudsman to make contact with me, as I have seen very little progress and have included the Care quality Commission into this email for the first time. I am very much exacerbated with the service being delivered by Tessa Jowell, and would welcome massive positive changes for the surgery. I know you usually do not respond to complaints, however, I would be grateful if you can replay to this email. Regards

completed a online form requesting a GP appointment on 28th January 2025. I received my first telephone call from the surgery today 10th February 2025. I am offered an appointment for 14th February 2025. That is almost three weeks away since I first contacted the surgery. Is this where we are at the moment? I thought routine appointments are meant to be five days according to their website?

I have notice the singing has now stopped, anyone else noticed?

I cant quite pinpoint where she is exactly. But currently notice I am not hearing her this evening!! She has a microphone?

I completed a askmygp on 21st October and 23rd October. Despite two further telephone calls to chase these requests up, I have not received a response until 30th October. I did say on both occasions, I was available anytime when asked, but despite this, staff from the GP practice still called me and offered me an appointment. The earliest appointment offered is a further week of 5th November 2024. It has taken 15 days (this includes the weekends) to have an appointment with a GP. I see they are continuing to offer great service.

Thought I would share, a member of staff shared with me, there MyGP platform, which you are redirected, each time you call, is now open until 4pm daily. No mention of this information on their website, and the surgery says it closes from 12:30pm - 4pm on the third Thursday of each month, for their monthly staff training. It means the phone lines and surgery itself it closed. No mention of online services. Has anyone ever attended the Patient Participation Group? I have looked online, there are minutes for the 2022, and none for last year or this year? is the PPG runing? CQC rated their service as "requires improvement" Tessa Jowell GP Surgery - Care Quality Commission Tessa Jowell GP Surgery A few people have suggested The Garden Surgery, The Gardens, London, SE22 9QU The Garden Surgery last report from the CQC is rated as good in all areas The Gardens Surgery - Care Quality Commission The Gardens Surgery Sadly I am just out of The Gardens Surgery Catchment area 😞 interesting read though!!

I cant comment, as I actually cant make out what she is singing, is it gospel?

I am on Copleston road, I am with Lebara. The service genrally is not bad outside, but terrible in my home sometimes

Seems to be a resident singing most evenings in Copleston Road. Even with the windows shut tight to keep the cold out, I can hear her. Has anyone else heard her?