ok, lots of feedback both positive and negative. I had no idea it would generate this much feedback as I'm very new to the forum. Basically, he's upset me a number of times and I don't think that is fair or nice, and the last time I was really angry and just thought 'why should someone treat me like this when I'm trying so hard to be polite' and because I really do want to support local business. I'm glad some people have had a positive experience with him and are happy with his service. However, as I said I didn't realise so many people would respond, and I do feel a little uncomfortable about it. I think we've all had a chance to say our piece but maybe it's time for this thread to come to a close.