I have been a member of jags and have not had any problems. i find the receptionists very friendly and helpfull, i try to always have my membership card with me as i guess it gives the receptionists more hassle especially at busy times!!!! The pool is great early morning and later evenings there are usually just a few people bliss.... I always mention to the reception that a machine is not working, it;s a shame you have had some bad experiences, hope they improve..