The new MyChart system is linked to Guys and St Thomas’s as well. When they migrated previous records over, my next of kin was completely wrong with a sole incorrect name and no address or phone contacts. This was despite me checking my details over a month or so previously with a member of staff there. There was also a paucity of information regarding health information.
I do feel very sorry for any people who aren’t computer literate/don’t have one. . Not everyone has someone to ask for help. From what I gathered, if no one can help you, then you have to make a specific trip into the hospital to get a member of staff to sit down with you in order to go through a pre-op assessment for example.