boosboss Wrote: ------------------------------------------------------- > I've just spoken to Veronique, who remembers the > complaint clearly. Not only did she apologise for > the bacon sandwich, but replaced it and as a > gesture of goodwill didn't charge you for any of > the sandwiches, bacon or sausage. You only paid > for your drinks! > > I've known Veronique for a number of years and > know how much effort and hard work she and her > staff are putting into this business. So when a > complaint is dealt with in what most people would > consider a more than satisfactory manner, your > continued criticism is unfair to say the least. It's good job you put that in bold for me.