jagrass

We've been suffering a complete outage for four weeks now. I was assured that the final fix date would be today (16th) but this has now been pushed back to the 23rd. Having spent four weeks going through the same painfully unresponsive customer service/technical support process as everyone else, I'm now feeling utterly powerless and at a complete loss as to what to do. Do we know how many people this is actually impacting? Has there been any information back from James Barber? If individually we are all suffering the same dismissive response from VM, is there any way we can take action as a group? It's completely inexplicable that a customer can be cut off with zero warning, have to spend innumerable phone calls investigating the issue only to be repeatedly misinformed regarding fix dates. It's absolutely outrageous that after four weeks a business so clearly failing in its responsibility to its customers would then offer little more than credit on the user's account as a form of resolution (not to mention the lack of any attempt at an apology). However, it's not just living without the service, it's the cost of finding alternative ways of getting online -- the mobile data usage, the pay-as-you-go wifi -- the premium cost phone calls, the lost time spent listening to the same unhelpful script talk, the work hours given up (and inevitably made-up later) waiting for engineers that clearly have little more information than the customer. It's the false relief of thinking tomorrow it will all be over, only to be told it'll be another week (and another week, and another week).