Rusty_the_greyhound

trizza Wrote: ------------------------------------------------------- > Our broadband has now finally been fixed. > > The cause... Virgin Media installing a noise > blocker on our line at the cable box! You > honestly could not make it up. According to the > engineer, this is routine if the line is not > meeting their spec... > > Problem is that the engineers do not speak to the > technical team, so the technical team don't know a > blocker has been installed. Ours still down on Crystal Palace road, ugh I need my internet back.

Hi neighbours, We live on Crystal Palace Road - same issue - no internet since Thursday 21/9/2017. Thanks for the useful posts about the issue - much more helpful than anything anyone from Virgin has been able to tell us about the fault. We were also told that a daily credit would be applied to our account, but the full amount went out on 03/10/2017, so check your bills to make sure your credits are being applied. We've been with virgin a few years and service has generally been good, but this is appalling! Thanks also to councillor James Barber for your support - we'll email you shortly.