Dear Forum Once again (this is staring to feel wearingly familar), I am on this forum defending my business. I am so sorry that Bellenden Belle felt that her lunch was ruined by a management conversation. If she had been listening carefully though (perhaps we should have been louder?), she might have heard that what was really being discussed was what special offer we could do for customers as it was a bank holiday weekend. We decided to sell champagne at shop price in the bar (terrible for our profit margins incidentally and absolutely no reason we have to do this on a Saturday night, our busiest night of the week). Yes, we did talk about doing a staff incentive, only so everyone would remember to mention it to all the tables who came in. We start work here at 7:30am and have to rush to get ready to open at 9:00am. We finish at 1am on quiet nights and 2am on busy nights. There simply is not time to have meetings outside of opening hours and if I had thought that what we were discussing was for a single second in any way offensive, we would have had the meeting off-site. We are starting to feel really quite despairing and while the last thing I want to do is antagonise anyone - our locals are our business after all, and we do everything in our power to keep them happy (hence the offer on Saturday night), I do feel at this stage that the time has come to say that if you don't feel you can talk to us on site about an issue you have, without plastering it all over the internet (do you realise that when someone decides to research Green and Blue on the web, all of these will be there for them to see?), then please stay away. That may seem harsh, but anyone who has worked 7 days a week building a business will understand how incredibly demoralising this all is, particularly when this complaint came from us trying to do a genuinely special offer. We very much welcome feedback and are not stupid enough to think that we are so perfect that we don't deserve to hear some unpalatable (to us) truths at times but why on earth are we not being told when we you are here, giving us a chance to rectify it instead of doing it this way? The tired and really rather fed up Green & Blue gang
