Posting this on behalf of my friend who has recently had virgin media installed and is expirencing the same issues. She's had no internet for over a week and no real reason as to why. She too has been on the phone to the customer services several times and it's been pretty much pointless every time. She has been advised to email the MD, as this seems to get the issues resolved. If enough people from one area email, hopefully something will be done. If you are able to, please could you email tom.mockridge@virginmedia.co.uk. I get posting this email address may not be allowed, but you can google it and it seems a lot of people up and down the country have done it and it seems to have helped. Thanks!