green bean

Yep - brown bag purchase includes price of collection (no further charges payable).

Thanks for sharing! Could you provide an Autumn / Winter update as to how your heat pump is working out? Also, did you (have to) upgrade your radiators and pipe work prior to installing your heat pump? Did you upgrade any insulation in the house (loft spaces plus other insulation)?

Just checked CQC website for Dulwich Medical Centre… https://www.cqc.org.uk/location/1-565650623/inspection-summary same message as above is on the page and it’s now nearly a further 4 months on. Anyone know what the current situation is?

“Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.” Last CQC report was published 4 Nov (last site visit 22 Sep). CQC site today says “Important: We are carrying out a review of quality at Dulwich Medical Centre. We will publish a report when our review is complete.” Action now imminent since six months since last inspection has now elapsed?

Any other options for teens? Gym or classes (Pilates, yoga…) Seems to be a bit of a gap in provision.

Quote from the CQC report on DMC (Crystal Palace Road)… “I am placing this service in special measures. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.” Report highlights, among many other issues, access issues and reports the response from DMC that they are taking steps to improve access, but any user (or ex-user) of DMC knows that DMC have been saying that for at least the past decade. At the same time DMC state in this report that the number of complaints about access issues has gone down in the last year. The number of complaints to the CQC has also gone down in the last year. I suspect people have become so exasperated that they have given up complaining or have left and joined other practices, It’s simply not acceptable that a GP surgery at the heart of our community has been allowed to rot in this way. With the DMC now in special measures there is a golden window of opportunity to finally remove the “provider from operating this service.” This will only happen if the evidence is there to support that action so please, please if you’re a patient at DMC and are not happy with the services you have been provided with keep the pressure up and ensure your voice is heard through the DMC complaints system and through the CQC complaints system.

I think their suggestions to my complaint were all a standard cut and paste reply. Advice from the post person I spoke to on the door step after my daughter’s birthday was don’t claim for anything and that it would all turn up eventually… most things did surface eventually, but some things alas have still not (never?) turned up! Impossible to navigate their complaints or recompense systems when the service is this erratic!

Ah, thanks for posting - that’s useful info. Have just forwarded my original complaint log to the CEO anyway - with a covering further complaint about the inadequacy of the response - so will be interesting to see if I get a similar response from the CEO. Next step thereafter will be the Postal Review Panel…

I’ve received a standard cut and paste reply to my recent complaint about the long standing postal delivery issues. Second year my young daughter received no birthday cards on her birthday (with flurries erratically arriving over the following weeks). One lost credit card, “I’m sorry you haven't received mail for a number of days and can fully understand your concerns. Every item of mail is important to us and we typically pride ourselves on the high level of service we provide, so I’m very sorry we appear to have let you down on this occasion. I’ve reported this issue to the manager of your local delivery office and recorded the details under reference 1-8635655491. The manager has checked information on deliveries in your area and can confirm there no known issues. All items are being delivered as they arrive into the local delivery office, however, the manager has noted there are delays impacted by recent industrial action which they currently have a plan in place to resolve this. Standard First and Second class items aren’t tracked through our network, so unfortunately I can’t confirm the whereabouts of any outstanding items you're expecting. If your items haven’t been delivered after 10 working days from the day they were posted, I’d advise you to contact the senders as they may wish to complete a claim form for loss, this can be done at www.royalmail.com/claims Thanks again for reporting this issue and I hope this resolves your complaint.” Obviously I have responded that their reply doesn’t resolve my complaint and is discourteous and disingenuous. Asked them to try providing a considered response to my complaint. Provided link to this forum discussion and reference to having also been in correspondence with Helen Hayes MP - and noted that there is widespread agreement about there being long standing issues pre-dating recent industrial action. Seems clear that Royal Mail themselves are unable or unwilling to acknowledge their failings in SE22 area. Is the next step raising a complaint with Ofcom? Anyone tried that?

St Christopher’s in Lordship Lane take bags marked up as for ragging (they took a bag from me last week). This gets collected for recycling and they get paid (by weight I think).