louisiana Wrote: ------------------------------------------------------- > > And then on to the opthalmologist. What a 'mare. > Treated me like an imbecile. I'd clearly received > a letter, according to her, as I was there. She > hadn't heard of Choose and Book (by phone), and > didn't seem bothered in finding out now. I must be > lying or stupid, was the tenor of her words. But > she couldn't care less, "It's nothing to do with > me!", she shouted at close quarters. Imagine > somebody with their fingers stuck in their ears > going "Ooooooo, I can't hear you..." in a loud > voice, and you get the measure of the encounter. > (A comparison: I recently went to an appointment > at Moorfields eye hospital, and there could not > have been a greater chasm between the two > opthalmologists.) I don't know if she behaves the > same way to all patients, but if she was my > employee and behaved in such a way she'd be out of > the door pronto. > Interesting. I was taken to A&E last year with an emergency eye problem, and saw a particularly rude opthalmologist (female, and, I thought from her accent possibly E. European - same one Louisiana?). She kept me waiting, alone, for nearly an hour (and virtually blind due to the drops in my eyes) while she went off to find some piece of equipment in another building - over the road. She then came back and started ranting loudly about how inept the department and its facilities were. Slammed drawers, cursed the equipment, and was generally aggressive in her manner. Quite frankly the last thing I needed while sat there terrified as to what was happening with my sight. Was just glad to get out. Felt she was annoyed that she had to see a patient at all (agree - Moorfields, as a specialist hospital, is the better choice for eye problems). The episode shocked me as whenever I have been at Kings, for whatever reason, I have always been incredibly impressed and reassured by the medical staff (my daughter being alive today is something I have to thank them for). And, sadly, as with most NHS establishments (Kings not the only case) the admin does tend to be shambolic; you have to drive the whole process yourself or complain to get anywhere in, or up, the system.