I have been a patient there for about 6 years and I must say I have found the reception staff variable. Some always seem a bit off hand and 'just doing their job', one in particular seems moody- catch her on a good day and she's delightful, on a bad day downright awkward, verging on rude. I have been very upset by their attitude a handful of times that I think is a pretty bad record. Of course they would probably say my attitude is offending but I am the patient, I am the one who has problems and am in difficulty and I think they should always be friendly, helpful and understanding. As a whole I think it is a good surgery though some of the doctors and reception staff do seem rather arrogant and patronising at times.