Hi pipsky2008, sorry to hear you are having a bad experience with this. Feel free to check out our other recommendations here: http://www.eastdulwichforum.co.uk/forum/read.php?30,1660314 We can come by and get to the bottom of the problem for you, If you would like to give us a call to book an electrician please call us on 0207 205 2255 Kind regards, Mike at HomeCert