That is outrageous. But I must say that that driver has probably been told that if he breaks the "no bike" rule then he will be punished, either by a disciplinary or even losing his job. Not saying he wasn't being an asshole, but I know a bit about the situation, I'll explain. Bus drivers seemed to me to be getting more crazy by the minute. But when I overheard two drivers on the bus talking it started to make sense. TFL started clamping down on time keeping, and you may have noticed that buses either stop for ages when they are running early, or drive like absolute fucking maniacs when they are late. I mean REALLY fast, and what happens if there is an accident? Do TFL take any responsibility and pay out compensation? Of course they don't. Drivers who are consistently late or early get disciplined and can lose their jobs. This clampdown puts added stress on the drivers and it clearly shows- I always make a point of saying 'hello' and thanking them when I get off, which is corny but I know they appreciate it. At least they used to- these days I usually get a dirty look. Another classic situation is when someone tries to pass off an old travel card or whatever and the driver clocks it- there is no rule or system for this situation, and often the bus sits there for ages while the driver argues with the person. I've seen these situations get ugly too- especially when passengers get involved. The driver is relatively safe but if someone gets aggressive it's the passengers who are at risk. I find it outrageous that ONE person can makes dozens late simply because they don't want to pay. The reason the drivers don't simply let them on is because they get in trouble if they get caught. This is STUPID- I had a friend who was a bus driver and he said he NEVER argued with anyone about not paying in 3 years. The result? He was never late, never got threatened or assaulted and everyone was happy. Ok, TFL might have lost out on a few quid each day, but if he'd been caught he could have lost his job. Is that fair? It seems to me that if TFL gave the drivers a bit more freedom and let them use their discretion, they would do their jobs more efficiently and most likely, with a smile. When you impose loads of excessive rules on people who have it bad already, of course the outcome is going to be negative. And the ones who get the worst of it are US, the customer, the very people TFL are trying to please. So like I say, maybe the driver was just a prick, but more than likely he was a prick who was worried about his job and wanted an easy life. It's shitty, but it seems that is just the way it is. And THAT is why I'm moving abroad. Good luck!