We have also been without internet and phone in Shawbury Road for the last 5 days. Should have been fixed today, but hasn't been. Have called three times tonight but get cut off after 14 minutes (I am using the 0800 number from my mobile, not the extortionately expensive 0345 number). So frustrating. We've been here 5 years and Virgin Media have actually been pretty poor during that time. Periods of over subscription leading to very slow speeds or timeouts. Pretty much ready to bin them and go with someone else. BUT - it's great when it works and I don't want to line that horrible Murdoch's pockets.