MrBen, sounds like you're getting a bargain, but perhaps a slightly different kind of service. Beverley, you speak much sense, thank you. I have only once left her a list, when I realised I wasn't getting much value for money, and she did do some of it, but I haven't left a list since so she's not bothered. I just assumed that perhaps she may use her own initiative and clean some stuff that was dirty without being asked. She came via a friend of mine who has a 3 bed house, so I presume she gets more bang for her buck as we pay the same price. Maybe I'll start saving for a self cleaning house, they exist, right?