I found them to be fine, if a bit harried and over-worked. Dr Iqbal is very good, nice bedside manner, especially with babies. I take my son (6 months) there for routine shots, check-ups, etc. We have AXA PPP as a family so I don't use them for anything serious on the paediatrics side, but they have processed NHS referrals (endocrinology, orthopaedics) in a timely way for me as an adult patient. They didn't do a great job on a paperwork enquiry from Legal and General, but they're fine in person. So it's swings and roundabouts. But look, the real issue (and I'm happy to say it as an American expat) is that they deal with a much broader section of the population than many of the Dulwich surgeries that cater almost exclusively to middle class patients. If that bothers you, then by all means find one that will jolly you along. But if that doesn't bother you and you recognise the NHS is a public good (and are willing to go private if you require added attention), then they're much, much better than the average London GP. Most of the people who complain about them, in my view, seem to be expecting private care on the public purse and are annoyed when they don't get that.