So I'm in SE24 and at the start of January I noticed that our evening speeds were barely reaching 1MB (we're supposed to be on 50MB). When I called I was told that it was due to upgrades works in the area. This meant that from 7pm till 11pm each night we would have severely reduced speeds - for the next month! I was very much not happy. We should have been given notification of these works, but not a peep. I can only hope at the end of the month I get my proper internet back. It is fine during the day, but when everyone's home its a nightmare to do anything other than Twitter, Facebook and a bit of Tumblr. This could be the same works affecting a lot of other people in the area. And yes, this is all very frustrating, but I've been with Virgin Media for over 4 years and this is the first real problem we've have. They still offer the best speeds for the price in my area. It was just the lack of notice or warning which really got my goat. And they of course charged me for the phonecall to find out what was actually going on.