The more I re-read the posts from Spirit and her husband the less sympathy I find I have. No, it was not me pushing in at HSBC either, and if these sentiments mark me out as a callous, vicious, uncaring Londoner, then so be it. But really, go back and look at the events: The man wrote out his paying-in slip next to Spirit. Spirit was blocking the machine, still sticking down the envelope. The man said 'Out of my way' Spirit said 'You can't do that I'm using this machine' The man said 'No you're not you're just writing and you're wasting my time' Rude, maybe, but it seems a big jump to say that this man was mad, deranged, lunatic about to start thumping her and running off with her purse. Like many have mentioned, it is a shame that you felt upset by the incident, and if the essay earlier has helped get things off your chest and made you feel better, then great. But in all towns and cities people live their lives at different paces, and if this kind of reaction is created when you come into contact with people who live a little faster then maybe it is a good thing for both the staff and customers of HSBC if you move your custom elsewhere.