Hi I'm trying here to see if anyone has any ideas/advise they can offer regarding a situation I've come up against a brick wall with. I'll keep it as brief as possible My aunt is a Oap ,recently widow and her self in remission from cancer.Her southwark council owned property is in need of a good update,but our main issues are her windows, these are single glazed with rotten frames and most have the old fashioned plastic round air vents in. The house is freezing due to these and totally unsafe. She nows sleeps on a sofa in her sitting room due to the coldness and is extremely nervous regarding intruders etc. Southwark council have twice sent the same rude obnoxious and totally unprofessional building inspector, who claims the windows are "fine";despite the fact workmen couldnt fit safety lock due to rotten timber. He even had the nerve to suggest we were only "after new windows for the way they look" All we want is a safe, warm environment for an old lady. I have contacted Age uk and whilst they are very sympathetic, don't appear to have the power to help. Have also contacted her 3 local MPs,to which 1 replied he would "look into it"(3 months ago ).The other 2 didnt reply at all. Sorry to ramble, but really need some advise on where to turn now Many thanks