Virgin is a nightmare to leave - make sure you get them to send you a box to return all the eqipment or you wil be charged and email confirmation of termination. Yes, you need to notify them yourself. The only good point is in view of current situation, giving you a month to return their equipment which from memory you leave at a courier collection point of which there are several in ED. I have been with Plusnet and have had no problems. Never got the speed that Virgin promised.