We are on Lordship Lane and have now been without internet since 21st September. We?ve been given about four different fix dates, (which we have had to call Virgin to find out), all of which have been and gone with no fix and no communication from Virgin. We?ve incurred costs calling Virgin 6 or 7 times now, and on Friday were cut off twice, before finally getting through to someone who gave us a fix date and then hung up. The most technical information we've got from the as to what the problem is is that it's a 'complex problem'. We?ve had to continually ask them to take money off our bill (why should we be paying for something we can?t use). We?ve also asked them to cover other costs, eg having to buy extra data for phones, the cost of subscription services we can?t use (Netflix, apple music etc), cost of phone calls, and compensation for general inconvenience, and have been told that ?this isn?t our policy?. The most recent fix date we?ve been given (given on Fri 6th after that fix date came and went), is tomorrow at 2.30pm. Fingers crossed eh.