I had the same experience in January Jacqui. Dragged everything down 2 flights of stairs, stored in agreed place on day we had booked and paid for. Came back from work...stuff still there. Letting agent fuming and threatening to charge us for leaving items in property after rental contract had expired. They eventually came and got the remnants of our stuff but that was about 5 days later after it had been picked over. Seeing someone trying to cram our sofa into their Nissan Micra was amusing though. On a serious note, it's a shoddy service. You may as well not pay money for it. You pay up, but you don't get the service you paid for.