We had an annoying recurring problem with our Samsung fridge-freezer, sheet of ice building up under the bottom drawer. We called Glen after reading above reviews. Glen understood the problem over the phone and quoted us a fixed ?70 for callout/labour no matter how long the repair takes, with extra charge for any replacement parts required. We booked him and he did not disappoint. Showed up on time, had a look, explained the problem (very experienced and knowledgeable), had the replacement parts required and fixed it promptly. Recommend Glen if you're looking for a solid, fast, reliable and local service.