Hello everyone. I will share my tale of woe. I ordered a present on the 1st October for my husband for our wedding anniversary on the 10th October. Royal Msil attempted delivery on the 4th October but I was at work. I arranged a redelivery online for the following Saturday knowing I'd be in all day. It didn't show up. I complained, and RM Customer Services told me to arrange another redelivery. I arranged this which was due to arrived on the 20th October (yes, 10 days past my anniversary) and again it didn't show up. In between these redelivery days I was getting texts and emails from RM about collecting the parcel from Sylvester Road! On 21st October I went away on holiday and on the 27th, whilst away, I got two texts, and two emails saying they are sending the item back to the vendor, then at the end of that day came a final email saying RM had definitely sent it back and I was to contact the vendor about it. More than a bit annoyed, today I spend half an hour trying to message RM to complain -again - quoting all previous reference numbers of our mutual contact, and the website threw me out saying it couldn't process my enquiry. I will ring them tomorrow and tell them exactly what I think. My husband sends his parcels to his Dad's in SE17 now. I will be emailing the parcel vendor haggling for my money back. I am not going to risk ordering my Christmas presents online this year.