Hi, I know this is an old thread but I agreed with you Steviedulwich - the PO owners in Dulwich Village are so rude, barely look you in the eye or greet you. But the reason I wanted to post was that every time I go the subpostmaster uses the letter/ parcel measuring device and vaguely tries to put my letter through the gap, touches it with the lightest touch so that it doesn't go through and then charges the higher bracket for larger parcels. I can see that it would easily fit through the gap, but he seems to be cheating the system. I have asked him about this but he just does the same thing again. This happened again today (I had a small envelope with one piece of paper in it and he said it didn't fit through!). So, I said thanks and that I would go elsewhere. Quite annoying not to be able to use the closest PO. Has this happened to anyone else - I think I am going to report it to PO HQ.