Studies of populations within the EU have shown that most people would welcome telephone diagnosis. Certainly for working people it means you don't need to take time off work to go to an appointment at an inconvenient time. I guess it depends on the nature of your medical complaint. From personal experience, when I go and see my GP I am rarely physically examined. It's all discourse and discussion based. Of course, if you are presenting because you're worried about a lump, then the nature of the complaint makes a face-to-face appointment a prerequisite! Controversially perhaps, cost-cutting in the NHS is not always a bad thing. It drives efficiency by freeing up more revenue to invest into more services for patients.