I'm a patient and I could'nt believe I had to be called back by a 'clinician' to justify why I would like to see a doctor. It is very inconvenient to have this call-back system if you work, and not to mention having to discuss your medical problems in public. Whenever I've needed an appointment, I've told the receptionist I'm not prepared to discuss my problem over the phone - this made no difference however, and still had to wait for a call back. When I get called back I tell them I won't discuss my problem over the phone and they usually just sound a bit stumped and make an appointment. Also had big problems trying to see a female doctor, apparently she is only available on Thursdays and she is always booked for the evenings weeks in advance. When I suggested I see a nurse instead, evenings are for emergencies only. So what are you supposed to do if you work?! When I finally got an appointment I was sat in the waiting room for an hour and a half. When people that had came in after me were coming and going, I asked the receptionists what was going on. I was ignored for a while and when they eventually acknowledged me, they were very rude and dismissive. They told me I would be the next in... I wasn't. If it wasn't for the amount of hassle getting the appointment and leaving work early, I would have walked out. Honestly the worst service I've ever experienced.